Elevated Community Health is dedicated to Quality Assurance and Quality Improvement (QA/QI) to ensure that our patients receive the best care possible. The goal of the QA/QI program is to embed a culture of continuous quality improvement that supports the improvement of patient safety, health outcomes, and long-term organizational sustainability. Our rigorous Quality Assurance and Improvement program focuses on evaluating the quality and efficacy of our services. Using the extensive reporting capabilities of our Electronic Medical Records system, we review the health outcome data for each patient to make sure their health improves.
Elevated Community Health is dedicated to Quality Assurance and Quality Improvement (QA/QI) to ensure that our patients receive the best care possible. The goal of the QA/QI program is to embed a culture of continuous quality improvement that supports the improvement of patient safety, health outcomes, and long-term organizational sustainability.
Our rigorous Quality Assurance and Improvement program focuses on evaluating the quality and efficacy of our services. Using the extensive reporting capabilities of our Electronic Medical Records system, we review the health outcome data for each patient to make sure their health improves.
Quality Standards
We accomplish this through:
- Ensuring that each employee is trained in quality improvement methods
- Employing the Model for Improvement (PDSA: Plan-Do-Study-Act)
- Holding quarterly patient feedback meetings to engage in dialogue with our patients on their care experiences and how we can improve
- Conducting ongoing patient surveys
- Maintaining accountability to the Board of Directors
- Holding quarterly community-based Quality Assurance Committee meetings
Elevated Community Health ensures quality assurance and improvement by evaluating the care that patients receive and improving it as needed.
Quality Achievements
Quality improvement is a priority for Elevated Community Health. Achievements include the following:
- Creation of a comprehensive strategic plan to guide quality efforts
- Improved capacity of our electronic health record (EHR) to track QA/QI data and to help staff understand and utilize data to manage patient health outcomes
- Multiple recognitions among Community Health Centers as a quality leader
Clinical Quality Measures
Elevated Community Health has established several Clinical Quality Measures that are monitored on a consistent basis.